Refund Policy

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

• The item is unworn, unwashed, and unused.
• The item is free from stains, odors, pet hair, or damage.
• Original tags are attached.
• The item is returned in its original packaging when possible.
• Proof of purchase is provided.

Items that do not meet these requirements may be denied a refund or exchange.

Non-Returnable Items

For health, hygiene, and quality assurance reasons, the following items are not eligible for return unless they arrive damaged or defective:

• Worn or washed apparel
• Final sale items
• Clearance merchandise
• Gift cards
• Customized or personalized products
• Promotional giveaway items

Exchanges

We understand that finding the right fit can be challenging, especially with adaptive apparel. Eligible items may be exchanged for a different size, a different color (subject to availability), or store credit. Exchange requests must be made within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@selfinspiredapparel.com. Please include your order number, a description of the issue, and photos showing the damage or defect. Once reviewed, we will provide a replacement, store credit, or refund at no additional cost to you.

Return Process

To initiate a return, please contact info@selfinspiredapparel.com. Include your full name, order number, and reason for return. Once your request is approved, return instructions will be provided. Returns sent without prior authorization may experience processing delays.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was shipped. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

After receiving and inspecting your return, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for inspection and processing, plus additional time for your financial institution to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Store Credit

In certain situations, Self Inspired Apparel® may issue store credit in lieu of a refund. Store credit may be offered for gift returns, promotional purchases, or special circumstances approved by customer service. Store credit is non-transferable and has no cash value.

Refused Deliveries and Undeliverable Packages

If a package is returned due to an incorrect shipping address, refusal of delivery, or failure to claim the package, the customer may be responsible for additional shipping charges before the order is reshipped.

Adaptive Apparel Commitment

Self Inspired Apparel® is dedicated to creating adaptive clothing that promotes independence, comfort, and confidence. Because fit preferences and adaptive needs vary from person to person, we encourage customers to carefully review sizing charts, product descriptions, and adaptive feature details before placing an order. If you have questions about sizing or product functionality, please contact our customer service team before purchasing. We are happy to assist.

Fraud Prevention

To protect our customers and business, Self Inspired Apparel® reserves the right to refuse excessive return requests, deny returns that appear fraudulent, and limit returns from accounts with unusual return activity.

Policy Updates

Self Inspired Apparel® reserves the right to modify this Refund Policy at any time. Updates will be posted on our website and become effective immediately upon publication.